If you are interested in an item, you can click on it to see a description, possibly choose size or color and to buy the item. Click on the 'Add to cart' button and choose whether you want to continue shopping or if you want to go to checkout. If you have chosen to continue shopping, but still do not want any further products, click on 'Checkout' in the top right corner of the page. You have the option to choose a different shipping address so that you can send your purchase to a different address. When you fill in your contact information, you can check the box 'Choose other delivery address' (e.g. your workplace) and enter the address.
I need more information on an item
For each product, there is a field called description and details. Here there will be a description of the product, and if there are special details that are worth knowing, this field is also filled in. For other specific questions, you can contact customer service at customerservice.usa@fhgdk.com
PAYMENT
What forms of payment can I use?
Credit / Debit Cards
Apple Pay
Google Pay
Affirm
SHIPPING
Do you ship to my country?
For purchases over $50, we deliver free of charge to all addresses in the US. Delivery of purchases under $50 costs from $10.
Can i track my order?
Once your order is shipped you will receive tracking for your order. If you do not receive your shipping notification within 3-5 business days, please reach out us.
How long is delivery time?
Delivery time is 5-7 business days
My package is missing
If your package is missing, please don’t worry — we’re here to help! Just send an email to our customer service team at customerservice.usa@fhgdk.com and include your order number and shipping address. We’ll look into the issue right away and work to resolve it as quickly as possible.
RETURNS
Return Policy
We want you to love your Rosti products as much as we do. If for any reason you are not completely satisfied with your purchase, we offer hassle-free returns and exchanges. You can return your item for a full refund within 30 days of purchase, or exchange it for another item of equal value. To initiate a return or exchange, simply contact our customer service team at customerservice.usa@fhgdk.com and we'll take care of the rest.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that we cannot offer refunds or exchanges on sale items.
How do I make a return?
To make a return, simply head to your order .You'll just need your order number and the email address used at checkout. Follow the step-by-step instructions to generate your return label. If you have any questions, feel free to reach out to our customer service team
When will I be refunded?
Once your return has been received at our warehouse, it will go through a quality control inspection. We’ll assess the product to ensure it meets our return eligibility criteria (e.g., unused, in original condition and packaging). If approved, we will process your refund right away. You’ll receive a confirmation email as soon as the refund has been issued.
Please note: It may take a few business days for the refund to appear on your original payment method, depending on your bank or card issuer.
My product delivered damaged
Please email our customer service team at customerservice.usa@fhgdk.com with your order number, a description of the damage, and a photo if possible. We’ll make it right as quickly as we can.
STORE POLICY
Customer Care
Our customer service team is always available to assist with any needs you may have. Whether you need help placing an order, have questions about our products, or simply want to provide feedback, we're here to help. Our goal is to provide you with the best possible experience when shopping with us, and we're committed to making sure you're completely satisfied with your purchase. Send us an email atcustomerservice.usa@fhgdk.comand we will get back to you shortly.
Privacy & Safety
We understand that your privacy and safety are important to you, which is why we take extra steps to protect your personal information. At Rosti, we comply with all applicable data protection laws and regulations. All of your information is always stored securely and we take extra precautions to ensure that your details are always safe.
Wholesale Inquiries
At Rosti, we believe that our products with meaning are perfect for any store looking to bring unique and inspiring items to their customers. We welcome wholesale opportunities and would love to work with you to provide our high-quality products at competitive prices. Please reach out to us to learn more about our wholesale opportunities.
